My best friend's brother recently died in a car accident, and since then we've been trying to retrieve the photos and videos from his LG flex 1. They know the code, but whenever you input the code it flashes the original home screen for a moment before loading into a default home screen with no apps. All long-press shortcuts show a warning saying "Feature Unavailable." I've gotten Camera, Videos, Music, Calculator, and Weather to load by booting in safe mode, but that's all I've managed so far. The device will also not appear when plugged into my pc.